25 June 2008

Kluster's crowd naming rights and wrongs.


In naming a product or service, it's great to have the benefits of a large focus group, but everyone who works in naming knows that it's even better to have a focussed outcome based on a good brief.

So when US based crowd sourcing company Kluster launched their recent Namethis service, DIFFUSION was both interested and abhorred all at the same time.

Kluster philosophy is based on crowdsourcing, meaning if you can get a group of passionate people working together you can get better solutions for almost any decision-making problem than with a single person. Whether its writing an online encyclopedia like Wikipedia, designing a new logo, or creating a new product or a new name, the people at Kluster think the power of the crowd is a better way to do it. They may be a little off the mark.

While there is much debate about the ethical, social, and economic implications of crowdsourcing, it's a popular outcome of Web 2.0 but not without it's detractors. I'm going to join the critics.

Firstly, what's interesting about the whole naming proposition, is the idea that naming can be made simple and the result usable. It's a very clear three phase process that includes a company or individual paying the $99 fee, posting it up for 48 hours and letting people put their suggestions and then what is described a ssome" fancy math machine" makes some decisions (?) and payment is apportioned out to the crowd.

Sure, there's some good names in some of the suggestions but the outcomes seem bizarre and, in many cases, unusable. A case in point. An organic skincare company gets the name Altitude. The brief:

A unique combination of pure, natural and organic ingredients from the Swiss Alps that is USDA and ECOCERT certified natural and organic skin care. Rare medicinal plants plants found at very high elevations are combined with essential oils to nourish and protect the skin from losing moisture and keep the skin beautiful and healthy. The high elevations and exposure to extreme temperature and humidity changes and high UV has resulted in plants that have developed protective factors that have proven to be beneficial to our skin.


The result is 275 names including Altitude, of which 12,523 watts of power were invested in the project to come up with the name. Or by my calculations 576kWH. or around $172, depending on how much energy costs per kWH where you live.

Now the energy usage is all very well for green credibility, but the actual cumulative time taken by the 275 respondents could be something close to something like 91 hours, if we say that each individual spent on average 20mins on this project within the 48 hour deadline

Now if you want to attach a real monetary value for the project, it's close to three working weeks for a single individual. Or approximately $31,000 worth of value on global brand consulting naming rates (yes, I know what the rates are!) for a single consultant without any add on rates or taxes.

While it looks like incredible value and it is, what's troubling about social media being used as product naming avenue is the fact that the process, intellectual and economic value is being completely undermined.

In the case of Altitude, there's no real attempt to validate the name beyond possible domain name registration. I did a quick Whois.net check and the name Altitude is registered for the major TLDs. Forget any trademark or company name checks and any other legals registrations in whatever territory or country you wish to operate in.

With a single search engine check and I can come up with at least two global companies (Napoleon Perdis and Swiss Army) using the name Altitude as a product name. And I'm not even sure whether they have registered this name.

The likelihood of its use by the project sponsor is subsequently likely to be low, because really the exercise is just that..a exercise. Even the "winning graduate" as they are described, is unlikely to have any rights to the name if there annexure has been buried in the fine print. Sure there might be the opportunity to come up with some great names but really, Kluster proves crowdsourcing works but it doesn't prove that it's right for everyone. So far the Kluster people have come up with 10 names. The value of this $999. And to Kluster, $200.

So you see what the value is.

2 comments:

sean said...

This was a really good post! Thank you for this!

Toni said...

Kluster has stopped all payments to it's crowd of namers - it has not paid anyone in over two months and yet they continue to take on clients. The sad part is, some of the disgruntled namers badger the clients about the fact that Kluster refuses to pay anyone and does not respond to emails.
P.S. I enjoyed this post very much.